Service Center > After Sales Service Policy
1.Q: Who is responsible for the inquiry?
A: Mr. Jackrui Zhang of the company's sales department Tel: 021-60766337
2.Q: Who should I consult with about being Senben’s distributor?
A: Mr. Jackrui Zhang of the company's sales department Tel: 021-60766337
1.Q: How to do after-sales service?
A: You can call our customer service hotline and communicate and coordinate with customer service personnel.
2.Q: What should I do if the business fails to do after sales?
A: Please purchase at an authorized dealership store. If the dealer does not sell it, you can call our customer service hotline and the customer service staff can communicate and coordinate with the local dealer.
3.Q: What do I need to do after-sale?
A: The customer service hotline of our company can be dialed. The customer service staff can communicate with the local dealers and meet the on-site maintenance conditions. After 48 hours, there is a post-sales engineer on-site service.
4.Q: What should I do when maitain lamps on site?
A: For a certain height of product, provide climbing tools, send at least one person to prevent accidents.
5.Q: What to do if you accidentally cause a product failure?
A: The customer service hotline of our company can be dialed. The customer service personnel can communicate and coordinate the processing. The company can reasonably charge the material cost.
6.Q: Where should we apply for the aftersales service?
A: Whose sales service is for our company's after-sales service, please contact the dealer who purchased it to do the after-sale service.
7.Q: After the warranty period, can you also do after-sale?
A: The company's products are maintained for life, call our customer service hotline.
